When you use our services, you trust us with your data. This privacy policy sets out what information we collect, why, and how we use it. It matters, and we hope you will take the time to read it carefully. Features for managing your data and protecting your privacy and security are available in the My account.
Last amended: 13 February 2017
With Vestaradio services you can create an internet radio station and start broadcasting within minutes, either from the schedule you build in the manager or live with the Vestalive software, or any other software you prefer. You can then design a personalised website and request mobile apps, to put them in the hands of your listeners. We want you, as a user of our services, to understand how we use your data and how you can protect your own privacy and that of your visitors and listeners.
Our privacy policy explains:
the data we collect and why we collect it.
how we use that data.
the features we offer you, including how to see your data and how to update it.
We try to be as clear as we can. If you are not familiar with terms such as "cookies", "IP addresses", "pixel tags" or "browsers", have a look first at our glossary . At Vestaradio we care about keeping your private data confidential. So whether you are a new user or an old hand, take the time to read how we work, and if you have questions, do contact us.
A unique device identifier (also called a universally unique identifier, or UUID) is a string of characters built into a device by its maker. The IMEI code of a mobile phone is one example.
Unique identifiers for internet-connected devices help in particular to strengthen security and to detect fraud properly.
The information we collect serves to improve the services we offer all our users. It can be basic, such as the language you use, or more complex, such as your location.
We collect data in the following ways:
Information you give us: to use our services you often have to create a Vestaradio account. In that case you provide personal information, such as your name, your email address, your phone number or your bank details, which are saved with your account if you choose to pay by direct debit.
Information we collect when you use our services: we collect information about the services you use and how you use them. For example, when you visit a website published by Vestaradio and its services, and do things there. That information can include:
Data about thedevice you use
We collect data about the device you use, for example the model, the operating system version, the unique device identifiers and information about the mobile network, including your phone number.
Log files:
When you use our services and make them available to your listeners and visitors, we collect and store information in the log files on our servers. This includes:
data about telephone calls, such as your number, the caller's number, the number called, the time and date of the calls and how long they lasted, when you use Vestalive.
your IP address.
data about events on the device you use, such as crashes, system activity, hardware settings, your browser type and language, the date and time of the request and the referring URL.
cookies that identify the number of visitors, how long the station is listened to, and any statistic useful for following your station.
Location data
When you, your visitors or your listeners use Vestaradio services, we may collect and process data about your precise position, through your IP address.
Unique application numbers
Some Vestaradio services that use technology provided by Google, for statistics in particular, contain a unique application number. That number and information about your installation (the type of operating system and the version number, for instance) may be sent to Google when you install or uninstall the service, or when the service contacts our servers regularly (to request automatic updates, for example).
Local storage
We may collect and store data (including personal data) on the device you use, through mechanisms such as web browser storage (including HTML 5) and application data caches.
Cookies and similar technologies
We use various technologies to collect and store data when you use the website or the app, for example cookies or similar technologies that identify your browser or your device. We also use these technologies to collect and store information when you interact with the services of our partners and suppliers, such as advertising services or Google features. Google Analytics, made available through Vestaradio services, lets us analyse the traffic to your websites and your radio apps.
Mobile radio apps
The customisable mobile radio app service provided by Vestaradio may collect data from your visitors and users, as well as your own.
Here is what Vestaradio collects, in order to offer you every feature set out on the web radio app page :
Phone: read phone state and identity
Photos, media, files and storage: read, modify or delete the contents of USB storage
Microphone: record audio
Wi-Fi connection information: view Wi-Fi connections
Device ID and call information: read phone state and identity
Other: view network connections, full network access, change your audio settings, run at startup
Customisable radio websites
The customisable radio website service provided by Vestaradio through MonSiteRadio may collect data from your visitors, as well as your own.
Here is what Vestaradio collects, in order to offer you every feature set out on the web radio website page :
The data you give us: to use our services you often have to create a Vestaradio or MonSiteRadio account. In that case you provide personal information such as your name, your email address and your phone number.
Data about the device you use: we collect data about thedevice you use, for example the model, the operating system version, the unique device identifiers and information about the connection, mobile or Wi-Fi.
Cookies that identify the number of visitors, how long the station is listened to, and any statistic useful for following how your radio website develops.
Location data: when you, your visitors or your listeners use Vestaradio services, we may collect and process data about your precise position, through your IP address.
The data we collect lets us provide, run, protect and improve our services, develop new ones, and protect our users, your users and ourselves. It also lets us offer you content that suits you, such as more relevant announcements and search results.
We may use the name given in your Vestaradio account across all our services that require a Vestaradio account. We may also replace older names associated with your Vestaradio account, so that you appear consistently across all our services.
When you contact Vestaradio in writing, we keep a record of the exchange so that we can resolve your problems better. We may use your email address to keep you informed, for example about coming changes or improvements to our services.
We use the information provided by cookies and other technologies, such as pixel tags, to make our services more comfortable to use and to improve their overall quality. Google Analytics is one of the products we use for this within our own services. Saving your language preferences, for instance, lets us show our services in the language you use most often. Vestaradio does not associate any cookie or similar identifier with sensitive personal data, such as race, religion, sexual orientation or health.
Any use of data for a purpose other than those set out in this privacy policy will require your explicit agreement.
We process your personal data on OVH servers located in France.
Privacy concerns differ from one person to another. We want to be transparent about how we collect and use data about you, so that you have everything you need to make informed choices. For example, you can:
Use the My account area on Vestaradio and on MonSiteRadio to check and update the information you give us.
Ask for the data associated with your Vestaradio or MonSiteRadio account to be deleted.
Tell visitors to your radio website that cookies are used, through a banner.
You, your visitors or your listeners can also set your browser to block all cookies, including those linked to Vestaradio services, or to tell you when we send one. It is worth remembering that many of our services may not work properly if you, your visitors or your listeners switch cookies off.
Some Vestaradio services let you share information on social networks. Remember that when you share information there, it can be public depending on your settings, and it can be indexed by search engines.
When you use our services, we want you to be able to see your personal information. If something is wrong, we make sure you can update it quickly or delete it, unless we have to keep it for legitimate business reasons or because the law requires it. Before answering a request to update your personal information, we may ask you to identify yourself.
We reserve the right to decline any request that is unreasonable because it is repetitive or systematic, any request calling for disproportionate technical effort (developing a new system, for instance, or making a major change to an existing procedure), any request that would compromise the confidentiality of third-party data, or that is impractical (requests about data held on backup systems, for example).
Access to data and its correction is free, except where doing so would take disproportionate effort. We take every step to protect the data handled through our services against accidental or deliberate destruction. As a result, even when you delete data used by our services, we do not systematically delete straight away the residual copies on our active servers or those held in our backup systems.
We share your personal data with companies outside the services published by Vestaradio, or with third-party organisations or people, only in the following circumstances:
With your consent
We share personal data about you with third-party companies, organisations or people only with your consent.
With administrators of other Vestaradio services
If the Vestaradio service you use is offered on another site published by Vestaradio, then the domain administrator and any subcontractor providing user support for your organisation will have access to your Vestaradio account data (including, in particular, your email address). Your domain administrator may be able to:
see the statistics for your account, including those about the applications you install;
change your account password;
suspend or remove access to your account;
access the data held in your account and keep it;
receive data specific to your account in order to meet legal, regulatory, judicial or administrative obligations ;
restrict your rights to delete or change data or privacy settings.
For external processing
We pass personal data to our services published by Vestaradio, or to other trusted companies or people who process it on our behalf, on our instructions, in line with this privacy policy and with any other appropriate security and confidentiality measure.
For legal reasons
We will share personal data with third-party companies, organisations or people only if we believe in good faith that access to, use of, protection of or disclosure of that data is reasonably justified in order to:
meet legal or regulatory obligations, judicial proceedings or enforceable government requests;
enforce the terms of use in force, including to establish whether they have been breached;
detect, prevent or address fraudulent activity, security breaches or any technical problem;
guard against any harm to the rights, property or safety of Vestaradio, its users or the public, as the law allows and requires.
We may share publicly, and with our partners (publishers, advertisers or associated sites), information that does not identify the user personally. We may, for instance, share publicly information about how our services are used.
Should Vestaradio take part in a merger, an acquisition or any other form of transfer of assets, we undertake to keep your personal data confidential and to tell you before it is transferred or made subject to a new privacy policy.
This privacy policy may change. Any reduction in your rights under this privacy policy will not be applied without your express consent. We will publish any change to the privacy policy on this page and, where the changes are significant, we will publish a prominent notice (including, for some services, by email). Earlier versions of this privacy policy will be archived and made available to users.
A unique device identifier (also called a universally unique identifier, or UUID) is a string of characters built into a device by its maker. The IMEI code of a mobile phone is one example.
Unique identifiers for internet-connected devices help in particular to strengthen security and to detect fraud properly.
The device is whatever you use to reach the internet and our services. It can be a computer, a tablet or a smartphone, among others.
Web browser storage keeps data in the browser of your connected device. Thanks to HTML 5 and "local storage", the data is retrieved from one session to the next, even once the browser has been closed.
Personal information is what you give us in order to create your account and identify yourself. It includes your name, your postal address, your email address and your phone number. You can see and change your personal information at any time in your account.
Web browser storage keeps data in the browser of your connected device. Thanks to HTML 5 and "local storage", the data is retrieved from one session to the next, even once the browser has been closed.
An IP (Internet Protocol) address is the identifying number of every device connected to the internet. It is allocated according to where the connection is, which makes it possible to tell where a visit to the site came from.
Vestaradio's servers record the pages visited automatically, for statistics and to improve the website. The information recorded in the server logs is, as on most websites, your IP address, your browser type and language, and the date, time and length of your visit. This is also when cookies are used, to check that your connection is a single one.
An application data cache improves a site's performance by displaying data more quickly, and also allows it to display without an internet connection. Technically it is a data store on a device.
To be clear, Vestaradio collects none of this information. It is set out here by way of explanation. Sensitive personal data means a person's confidential information, such as data about their health, their ethnic, racial or social origins, their political opinions, their religious beliefs and their sexuality.
This covers the information recorded about visitors to the site in a way that does not make them personally identifiable.
Important : l'ancienne version (Studio 7) fermera le 15 août. Tous les comptes seront transférés vers la nouvelle version. Pensez à migrer dès maintenant.
Vous avez déjà une radio sur l'ancienne version ? Le passage à Studio 10 se fait avec l'accompagnement de notre équipe. Les rendez-vous débutent le 13 juin.
Transférer ma radio sur la nouvelle version