F.A.Q

What is the Manager?

The Manager is your customer area: the toolbox for your station. Everything happens and everything is administered there.

I have lost my password, what do I do?

Click forgotten password at the top right of the website. You will receive an email explaining what to do next.

My login details do not work, what do I do?

Check that you have copied and pasted them without a space before or after, and that they are the right ones: Vesta-0000 to reach the Manager and Vestalive-0000-0000 to reach the live broadcasting software. Contact customer service if you are still having trouble.

Is there a minimum commitment?

At Vestaradio you are committed for the number of months you subscribe to. You can take 1 month, 3 months, 6 months or a year.

How do I change my plan?

To change your web radio plan: from 6 days before your subscription ends, log in to your account in the Manager, under My account / Web radio / Change plan. If your subscription ends in more than 6 days, contact customer service. If you want to change sooner, contact customer service, who will tell you what to do.

How do I add an option?

Log in to the Manager, go to "My account" then "Add an option". Select the option you want. The cost of the option is worked out pro rata to the time left before your next renewal.

How do I remove an option?

At your next renewal, do not select the option you no longer want. It will be removed automatically.

How long does it take for my web radio to be ready?

Once your payment is confirmed, your station is available straight away. By bank card it is instant. If you pay by cheque or transfer, send the proof to customer service at support@vestaradio.com so that your station can be activated.

Are music royalties included?

Broadcasting a station on the internet means paying SACEM, SPPF and SCCP royalties. None of these are included in our plans, so they have to be declared separately.

Can I suspend my subscription?

To suspend your subscription, please contact customer service.

How do I end my subscription?

If you want to end your subscription, simply do not renew the current plan.

Do you supply music?

Tracks are available free to every user in a media librarythat is updated regularly. Around 3,000 tracks across different genres are currently available. All of them are also subject to copyright law.

Do you supply radio segments?

Depending on the plan you choose, you get 6 or 16 radio segments included. The segments are produced by professional journalists and are all updated automatically. Subscribers to the live radio streaming service only can use these segments through an FTP server.

What is the difference between a live-only plan and a live plus playlist plan?

A plan with only the ability to broadcast live suits FM stations that also want to broadcast online, and anyone who does not want to be on air around the clock. The live plus playlist plan lets you go live but also build music playlists and podcasts of your shows, so your listeners have continuous programming.

What happens if I go over my listener limit?

The total number of listeners in a month is unlimited on every plan. However, the peak number of listeners set by your plan should not be exceeded. If you reach that peak, the next listener will not be able to tune in.

What is the storage space?

The storage space is where you upload and keep the MP3s used to build your playlists and your schedule. It varies with your plan.

What happens when I reach my plan's storage limit?

When the limit is reached you can move to a plan that offers more storage. If you would like advice on choosing, contact customer service.

How often will I be billed?

You can choose to be billed monthly, every 3 months, every 6 months or once a year. It depends what you choose when you subscribe.

I want to see my billing in detail, how do I do that?

All your invoices are available in your account: go to your Manager, under "My account" then "Invoices".

Which payment methods do you accept?

We accept bank card for quick online payment, bank transfer, administrative order and cheque.

What is a radio server?

A radio server is the system that lets you broadcast your station on the internet. Every server is secure and shared between Vestaradio users, unless you want a private server for your web radio.

Do I need the internet to broadcast my station?

An internet connection is needed to create and schedule your playlists. Once scheduled, the connection is no longer needed, except to go live.

Do I need a computer switched on all the time to broadcast?

If you broadcast by scheduling playlists rather than going live, you do not need a computer switched on all the time.

What is encoding?

The encoding quality, given in kbps, is the sound quality of what goes out on your web radio. It naturally affects the bandwidth used, which is unlimited at Vestaradio.

My server has stopped, what should I do?

You can restart it by clicking "Start" at the top of your Manager.

My playlist has stopped, what should I do?

Start by restarting your playlist with "Start" at the top of your Manager. Then look at why it stopped. A playlist stops for 3 reasons: 1. it contains an MP3 that is not at 44,100 Hz, 2. your schedule leaves empty slots, 3. MP3 files have been deleted from your storage and the playlist has not been refreshed.

Is the stream stable?

The Vestaradio technical infrastructure is built to deliver a stable stream with no dropouts.

How can listeners hear my station?

Listeners can tune in on your radio website or through your player. You can also give your player script to your partners so they can display it on their site or blog. And you can list yourself in web radio directories.

How do I put my station on my website?

In the Player section of your Manager there is a script you can export. Adding it to the script of your radio websitegives you every feature of the player, and you can personalise it from your Manager. If you use a Monsiteradio radio website, simply switch on the radio player and fill in the details.

How do I put my station on a partner site or blog?

The same way as on your own site: give your partner a copy of the exportable script. When you make changes, they update automatically on every site.

Can I contact you by phone?

The Vestaradio phone number is +33 7 44 97 23 53. If you reach the answering machine, please leave a message with your Vestaradio ID starting with "Vesta-" and your phone number, so we can call you back.

Can I contact you by email?

Send your emails to support@vestaradio.com

Can I contact you by instant messaging?

Add our customer service on Vestaradio on Facebook

What is the most effective way to reach you?

If you are already a customer, use Messenger, email or the messaging system in the Manager. If you are not yet a customer, phone and email work better.

What is a radio website?

A radio website is the website dedicated to your station.

What is Monsiteradio?

Monsiteradio is the system that lets you build and personalise a website for your station with Vestaradio in a straightforward way. Monsiteradio is the radio website option, included in some plans or available separately.

What is a minisite?

It is a basic site that gives you a URL to broadcast your station and a link to pass on to your listeners.

Can the radio website be personalised?

The Monsiteradio radio website is entirely customisable, simply by switching modules on and off or personalising them. Your account shows your changes as you make them.

What is a radio app?

A radio app lets your listeners hear your station on their phone over the internet while they carry on using it for other things. The apps are available on the App Store and Google Play, for iPhone and Android.

Can I change my app?

To change your radio app once it has been approved, please go through Vestaradio customer service, as only our technicians can do it at present.

Do I have to publish the app myself?

The Vestaradio team takes care of publishing your radio app on the App Store and Google Play, and of the updates.

App compatibility

The mobile radio apps work on Android tablets and phones and on iPhones.

What do I need to do to use Vestalive?

Start by downloading and installing Vestalive and the related files. Please follow the order of the steps set out in your Manager, under "Going live".

How do I go live?

You can go live on your web radio with several pieces of software, Vestalive among them. With Vestalive you simply click "Start live". Everything is configured automatically. If you use software other than Vestalive, you have to connect it with the Shoutcast details you received by email, then stop your playlist.

How do I come off air?

The same way: one click in Vestalive stops the live, and your schedule picks up automatically. With other software you have to restart your playlist after closing the program.

Does my plan allow live broadcasting?

Every plan allows you to go live on your web radio. Whether the Vestalive software itself is included depends on the options in your plan.

Does Vestalive work on Mac?

Yes. Vestalive v7 works on Windows and on Mac.

Are calls with Vestalive free?

Only landline numbers in 40 countries are free with Vestalive. You can, however, receive calls free of charge on the phone number supplied with the live broadcasting software. For your listeners the call costs the same as a call to a French landline, which means it is free for anyone on an unlimited plan.

Do I have to use Vestalive?

You are free to use whichever live broadcasting software suits you.